Returns
Pursuant to Article 64 of Legislative Decree No. 206 of 6 September 2005 and subsequent amendments and additions, the Customer has the right to withdraw from the contract without penalty and without specifying any reason within 14 (fourteen) working days from the date of receipt of the products at the address provided during the purchase process.
To exercise the right of withdrawal, the Customer must send an email to info@fbcreativestudio.com containing:
- Name and Surname;
- Order number;
- The type of compensation desired, to choose between:
– Product replacement;
– Refund.
The right of withdrawal cannot be applied to requests that do not specify the above details, unless the Customer submits a new, corrected request. Upon receipt of the request, an email containing the return number will be sent to the Customer.
All delivery costs for returning products are the responsibility of the Customer.
Products must be returned within the deadline applicable to the right of withdrawal to the following address:
*Benedetta Bruzziches,
Via Fosso Meneghina 15
01100 Viterbo (VT) – Italy.*
All risks associated with the return shipment are borne by the Customer.
To be exchanged or refunded, returned products must be complete with the label, tag, dust bag, and box as sold.
Exchange items are subject to availability.
Refunds will be made using the same payment method (credit card or PayPal) and in the same currency used for the purchase.
Refund times may vary depending on the payment method used for the purchase.
Any differences between the amount paid and the refunded amount due to exchange rate fluctuations will not be refunded.
Our products are made using delicate leathers and materials, so their surfaces are subject to variations and scratches, which should not be considered defects.
Manufactoring Defect
Any manufacturing defect will be considered only on a one-time basis with valid proof of purchase.
If the manufacturing defect is confirmed, it will take an average of 5 to 7 days to repair the product and ship it back to the customer.
We kindly ask our customers to strictly follow our return/exchange policy.